Privacy Policy

1. Who We Are

OmniShield B.V. is the data controller responsible for your personal data. We are registered in the Netherlands at Stadionweg 158, 1077 TA Amsterdam, KvK number 95824105. This privacy policy explains how we collect, use, and protect your personal data in accordance with the GDPR and the Dutch Implementation Act (UAVG).

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number, and postal address when you submit an order or support request.
• Order information: the service(s) requested, project details, and correspondence related to your order.
• Usage data: IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your service orders (legal basis: performance of a contract).
• Communicating with you about your order, scheduling, and payment (legal basis: performance of a contract).
• Responding to support requests and enquiries (legal basis: legitimate interest).
• Complying with legal obligations, including tax and accounting requirements (legal basis: legal obligation).
• Improving our website and services through anonymised usage analytics (legal basis: legitimate interest).

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above. Order and financial records are retained for 7 years in accordance with Dutch tax law. Contact and support data is deleted after 2 years of inactivity. You may request earlier deletion — see Section 7.

5. Sharing Your Data

We do not sell your personal data. We may share it with:

• Service providers: third-party tools used to operate our website and communications (e.g. email delivery, hosting). These processors act under data processing agreements and may not use your data for their own purposes.
• Legal authorities: where required by law or to protect our legal rights.

We do not transfer your data outside the European Economic Area (EEA) without appropriate safeguards.

6. Cookies

Our website uses cookies to ensure basic functionality and to analyse site usage. We use:

• Essential cookies: required for the website to function. These cannot be disabled.
• Analytics cookies: used to understand how visitors use our site. These are only placed with your consent.

You can manage cookie preferences via your browser settings or our cookie consent banner.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data, subject to legal retention obligations.
• Right to restriction: request that we limit how we process your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interest.

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted via our website is encrypted using TLS.

9. Contact and Complaints

For questions or requests regarding your personal data, contact us at:

OmniShield B.V.
Stadionweg 158, 1077 TA Amsterdam
KvK: 95824105

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

10. Changes to This Policy

We may update this privacy policy from time to time. The most recent version is always available on this page. Material changes will be communicated by email where we hold your contact details.